Shipping & Payment Policy

Last Updated: June 2026

At Zelawatji Namkeen, we strive to deliver fresh and high-quality products to our customers in a timely manner. Please read our Shipping & Payment Policy carefully before placing an order.

Shipping Policy

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, sales, or peak seasons, processing times may be slightly longer.

Delivery Timeline

  • Delivery within Maharashtra: 2–5 business days
  • Delivery to other states across India: 3–7 business days
  • Delivery timelines may vary depending on the destination, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping offers, if available, will be automatically applied according to the promotional terms.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
  • Customers can use the provided tracking number to monitor shipment progress.

Delivery Attempts

  • Courier partners will make delivery attempts as per their standard policies.
  • If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged Packages

  • If the package appears damaged at the time of delivery, please take photos and contact us within 24 hours of receiving the order.
  • Claims made after this period may not be eligible for replacement or refund.

Payment Policy

Accepted Payment Methods

We accept secure payments through:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets (where available)
  • Cash on Delivery (if offered at checkout)

Payment Security

  • All online payments are processed through secure payment gateways.
  • Zelawatji Namkeen does not store or have access to your complete card or banking information.

Order Confirmation

  • Orders are confirmed only after successful payment authorization.
  • In case of payment failure, the order will not be processed until payment is successfully completed.

Pricing

  • All prices displayed on the website are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Applicable taxes, if any, will be displayed during checkout.

Refund Processing

  • Refunds for approved cancellations or eligible claims will be processed to the original payment method.
  • Refund processing may take 5–10 business days, depending on the payment provider or bank.

Contact Us

Zelawatji Namkeen
📧 Email: zelawatjinamkeen@gmail.com
📞 Phone: +91 91099 13910

For any questions regarding shipping, payments, or order status, please contact our support team. We are happy to assist you.