Terms & Conditions

Last Updated: June 2026

Welcome to Zelawatji Namkeen. By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our website, browsing products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

2. Products & Services

  • We strive to ensure that all product descriptions, images, prices, and information displayed on the website are accurate.
  • Actual product packaging, color, or appearance may vary slightly from the images shown on the website.
  • We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing & Payments

  • All prices displayed on the website are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Orders will be processed only after successful payment confirmation.
  • We reserve the right to refuse or cancel any order in case of pricing errors, suspected fraud, or payment issues.

4. Order Acceptance & Cancellation

  • Once an order is placed, you will receive an order confirmation.
  • We reserve the right to cancel any order due to product unavailability, incorrect pricing, payment issues, or other unforeseen circumstances.
  • Customers may request order cancellation before dispatch. Once shipped, orders cannot be cancelled.

5. Shipping & Delivery

  • Delivery timelines provided on the website are estimates and may vary depending on location and courier services.
  • Zelawatji Namkeen shall not be held responsible for delays caused by courier partners, natural events, strikes, government restrictions, or other circumstances beyond our control.
  • Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

  • Due to the perishable nature of food products, returns are generally not accepted.
  • Refunds or replacements may be provided only in cases of damaged, defective, or incorrect products, subject to verification.
  • Please refer to our Returns, Refunds & Cancellation Policy for complete details.

7. User Responsibilities

By using our website, you agree:

  • To provide accurate and complete information when placing orders.
  • Not to use the website for any unlawful or fraudulent activity.
  • Not to interfere with the security or functionality of the website.
  • Not to copy, reproduce, or misuse website content without permission.

8. Intellectual Property

All content on this website, including text, logos, graphics, images, product descriptions, and design elements, is the property of Zelawatji Namkeen and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of website content is strictly prohibited.

9. Limitation of Liability

Zelawatji Namkeen shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

10. Privacy

Any personal information collected through our website will be handled in accordance with our Privacy Policy.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Nagpur, Maharashtra.

13. Contact Us

Zelawatji Namkeen
📧 Email: zelawatjinamkeen@gmail.com
📞 Phone: +91 91099 13910
🕒 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM